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Contact numbers and hours

• Reception: 1300 369 711. Hours are 9:00 AM - 5:00 PM AEST/AEDT.
• : Enquiries can be made by phone on 1300 656 419 (Option 1) or in writing, including by email. Please note, our phone line is open Monday to Friday between the hours of 10:00 AM and 4:00 PM AEST/AEDT.
• : Enquiries can be made by phone on 1300 656 419 (Option 2) or in writing, including by email. Please note, our phone line is open Monday to Friday between the hours of 10:00 AM and 4:00 PM AEST/AEDT.
•  If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us at the as follows :
  Step 1
  Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
  Step 2
  Provide the NRS with our phone number (02) 9284 9600. For more information visit:  
   

Received an email from us?

Please note: The ºÚÁÏÇ鱨վ will never contact you requesting money. If you've received an email you're unsure about, please phone us on 1300 369 711 between 9:00 a.m. - 5:00 p.m. AEST/AEDT. Always be suspicious of any message that asks you for money via email. For information on protecting yourself and recognising and reporting scams, go to the .